OuDue to the nature of our products, all purchases made through GRAM are final.
We operate within a private, regulated framework, and for health, safety, and compliance reasons, we are unable to accept returns once an order has been delivered.
Exceptions
We will review requests in the following cases:
- Incorrect items received
- Damaged or defective products
- Order discrepancies
If you experience any of the above, please contact us within 24 hours of delivery with your order details and supporting images where applicable.
Refunds
Where a claim is approved, GRAM may offer:
- a replacement product, or
- a refund (at our discretion), or
- store credit
Important
- Products may not be returned once opened or used
- GRAM is not responsible for individual reactions or preferences
- All products are provided for lawful, private use only
Need help?
Contact us at info@gramclub.co for any issues related to refunds and returns.